Effective Date: June 2024
All delivery dates are estimates only.
Production and shipping schedules may vary due to manufacturing requirements, freight availability, customs processes, and other factors beyond Pinnacle's control.
Delivery dates are not guaranteed unless expressly agreed in writing.
Pinnacle may use third-party logistics providers, freight forwarders, couriers, shipping lines, and transport companies.
Once goods are transferred to the freight provider, delivery timing is subject to the carrier's operations.
Customers are responsible for:
Pinnacle shall not be liable for:
Risk in the goods passes to the customer upon:
Customers must inspect shipments immediately upon receipt.
Visible freight damage or shortages must be reported within 7 days of delivery.
Transit damage claims must include:
Failure to provide evidence may result in rejection of the claim.
Pinnacle may complete orders through multiple shipments where reasonably necessary.
Partial deliveries shall not constitute breach of contract.
Delivery delays shall not entitle the customer to:
Customers are responsible for providing accurate delivery information.
Additional costs arising from incorrect information may be charged to the customer.
Pinnacle shall not be liable for delays or non-performance caused by events beyond reasonable control including:
For shipping enquiries, claims, or delivery issues, please contact:
Pinnacle Group
Email: support@pinnaclegroupglobal.com
Website: www.pinnaclegroupglobal.com