Effective Date: June 2024
These Sales Terms and Conditions apply to all quotations, orders, sales, and supplies of goods and services by Pinnacle Group Global ("Pinnacle", "we", "our", or "us").
By placing an order, accepting a quotation, making payment, or accepting delivery, the customer agrees to be bound by these Terms and Conditions.
All quotations are subject to confirmation and may be withdrawn prior to acceptance.
Orders become binding only when accepted by Pinnacle in writing or when production commences.
Any amendment requested after acceptance may result in additional charges and revised delivery schedules.
Prices are quoted in the currency specified in the quotation.
Prices may be adjusted where there are changes in:
Payment terms shall be as stated on the quotation or invoice.
Deposits may be required before production commences.
Deposits become non-refundable once production, sourcing, procurement, artwork preparation, or customisation has commenced.
Late payments may incur interest and collection costs.
The customer is solely responsible for verifying:
Approval of artwork, samples, proofs, specifications, or production drawings constitutes final acceptance.
Pinnacle shall not be liable for customer-approved errors.
Products manufactured, sourced, customised, branded, embroidered, printed, engraved, or produced to customer specifications are considered custom products.
Custom products cannot be cancelled once production has commenced and are generally non-refundable except where required by law.
The customer acknowledges that reasonable manufacturing variations are inherent in commercial production.
The following shall not constitute defects:
Products shall be assessed against reasonable commercial manufacturing standards rather than perfection.
Unless otherwise agreed in writing, quantity variations of up to plus or minus 5% shall be considered acceptable.
Such variations shall not constitute grounds for rejection, cancellation, refund, or compensation.
Manufacturing defects affecting up to 2% of the total order quantity shall be considered within normal industry tolerance.
Such defects shall not entitle the customer to:
Any approved remedy shall be limited to the affected units only.
Customers must inspect goods immediately upon delivery.
Any claim relating to shortages, damage, defects, incorrect products, or quality concerns must be submitted in writing within:
Goods shall be deemed accepted if:
Customers must provide:
No claim shall be considered until sufficient evidence has been provided.
If Pinnacle accepts a claim, Pinnacle may at its sole discretion:
The customer shall not be entitled to choose the remedy.
Remedies shall be limited to the affected goods only.
Goods may not be:
without Pinnacle's prior written approval.
To the maximum extent permitted by law, Pinnacle's total liability shall not exceed the amount paid for the affected goods.
Pinnacle shall not be liable for:
Pinnacle shall not be liable for delays or failures caused by events beyond reasonable control, including:
These Terms and Conditions shall be governed by the laws of India.
Any dispute arising out of or relating to these Terms and Conditions shall be submitted to binding arbitration in New Delhi, India, conducted in English in accordance with the Arbitration and Conciliation Act, 1996.
The decision of the arbitrator shall be final and binding upon both parties.