Privacy Policy

Effective Date: June 2024

Pinnacle Group ("Pinnacle", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, www.pinnaclegroupglobal.com.

By using our website, submitting an enquiry, or otherwise providing information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Information You Provide

When you submit an enquiry, request a quotation, or contact us, we may collect:

• Full name
• Company name
• Job title or role
• Email address
• Phone number
• Country of operation
• Product interests
• Enquiry details and comments

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access
• Website usage statistics

This information is generally collected in an aggregated form and is used to improve website performance and user experience.

2. How We Use Your Information

We may use your information to:

• Respond to enquiries and requests
• Provide quotations and product information
• Process business opportunities and orders
• Communicate regarding products and services
• Improve our website and services
• Maintain business records
• Comply with legal obligations

3. Marketing Communications

We may occasionally contact you regarding products, services, promotions, or industry-related information that may be relevant to your business.

You may opt out of marketing communications at any time by contacting us or using any unsubscribe option provided.

4. Sharing of Information

We do not sell personal information.

We may share information with:

• Service providers assisting with website hosting, email, CRM systems, or business operations
• Freight and logistics providers where necessary to fulfil orders
• Professional advisers, including legal, accounting, and compliance advisers
• Government authorities where required by law

Any such sharing will be limited to information reasonably required for the relevant purpose.

5. International Data Transfers

As Pinnacle Group operates internationally, information may be processed or stored in Australia, India, or other jurisdictions where our service providers operate.

By providing your information, you consent to such transfers where reasonably necessary for business operations.

6. Data Security

We take reasonable steps to protect personal information from:

• Unauthorised access
• Misuse
• Loss
• Disclosure
• Alteration
• Destruction

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and Website Analytics

Our website may use cookies, analytics tools, and similar technologies to improve website functionality and understand visitor behaviour.

These technologies may collect information regarding website usage and performance.

You may disable cookies through your browser settings, although some website features may not function correctly.

8. Access and Correction

You may request access to personal information we hold about you and request correction of inaccurate information.

Requests should be submitted using the contact details provided below.

9. Retention of Information

We retain information only for as long as reasonably necessary for business, legal, accounting, operational, and compliance purposes.

When information is no longer required, we may securely delete or anonymise it.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites.

Users should review the privacy policies of any third-party sites they visit.

11. Children's Privacy

Our website and services are intended for business and institutional customers.

We do not knowingly collect personal information from individuals under the age of 18.

12. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time.

Any changes will be published on this page with an updated effective date.

Continued use of the website following publication of changes constitutes acceptance of the revised Privacy Policy.

13. Contact Us